Technical Support

I forgot my password, how do a recover it?
1. If you don't remember your password, please click here. 2. Click "Forgot Password" 3. Enter your email address. 4. You will receive...
Tue, 21 Feb, 2017 at 4:20 PM
I would like to change my login details, how do I do that?
At JobTestPrep, we make it easy for you to update your login details anytime! To change your name, email address, or password, simply follow these steps: ...
Tue, 18 Mar, 2025 at 3:41 PM
I am experiencing a technical issue - PC/Laptop - how can I fix it?
If you are using an iPad or iPhone please read here.    Please find below 2 simple steps that you can take to resolve this issue: 1. Use a desktop with ...
Mon, 14 May, 2018 at 10:14 AM
I am experiencing a technical issue - iPad - how can I fix it?
If you're experiencing a technical issue on your iPad, here are a few quick steps that may help resolve it: 1️⃣ Use Google Chrome – Our platform ...
Tue, 18 Mar, 2025 at 3:46 PM
How do I remove PrepPacks™ from my account?
 To remove a PrepPack from your account, please click on the 3 dots in the top right hand corner of the PrepPack on your MyPage. You will be given the optio...
Tue, 1 Jan, 2019 at 10:49 AM
I can't view the entire column
I can't view the entire column   The solution to view the whole column is to zoom out of the view. You can do so by pressing the Control and minus...
Mon, 30 Dec, 2019 at 2:28 PM
Technical issues with the website
We know technical issues can be frustrating—but don’t worry, we’ve got you covered! At JobTestPrep, we believe in keeping things simple, so here’s a quick ...
Tue, 18 Mar, 2025 at 3:52 PM
My guide shows error "Something went wrong" what can i do?
If you see the error message "Something went wrong" while trying to access your guide, don’t worry—there’s a simple fix! ? Click "Skip&qu...
Tue, 18 Mar, 2025 at 5:51 PM