Technical Support

I forgot my password, how do a recover it?
1. If you don't remember your password, please click here. 2. Click "Forgot Password" 3. Enter your email address. 4. You will receiv...
Tue, 21 Feb, 2017 at 4:20 PM
I would like to change my login details, how do I do that?
You can change your password on your Profile Page. To access your Profile Page, click the drop down menu underneath your username in the top right-hand corn...
Sat, 21 Jan, 2017 at 7:31 PM
I am experiencing a technical issue - PC/Laptop - how can I fix it?
If you are using an iPad or iPhone please read here.    Please find below 2 simple steps that you can take to resolve this issue: 1. Use a desktop with ...
Mon, 14 May, 2018 at 10:14 AM
I am experiencing a technical issue - iPad - how can I fix it?
For optimal performance, we recommend using a desktop/laptop with Google Chrome as your browser. When accessing from an iPad/iPhone, we recommend using...
Tue, 1 Jan, 2019 at 10:42 AM
How do I remove PrepPacks™ from my account?
 To remove a PrepPack from your account, please click on the 3 dots in the top right hand corner of the PrepPack on your MyPage. You will be given the optio...
Tue, 1 Jan, 2019 at 10:49 AM