Customer support

Payments 9

• Payment Methods
• Request a Refund
• How long does PayPal eCheck take to clear?
• I received an error message when I attempted to make a purchase, what should I do?
• I see that I was charged an international processing fee, why is that?

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Getting started 16

• How do I access my PrepPack(s)?
• Where do you recommend I start practicing?
• How similar are JobTestPrep's PrepPacks to the actual exam?
• Is practice material available in books?
• When do I receive my PrepPack once I have completed the purchase?

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Technical Support 7

• I forgot my password, how do a recover it?
• I would like to change my login details, how do I do that?
• I am experiencing a technical issue - PC/Laptop - how can I fix it?
• I am experiencing a technical issue - iPad - how can I fix it?
• How do I remove PrepPacks™ from my account?

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